Get in Touch Support, Corrections & Partnerships
BuildMetric is run by a small editorial and engineering team. Whether you've spotted an error in a calculator, need a technical clarification, or want to discuss advertising — this is the fastest way to reach us. Every message is read by a real person, not a bot.
General & Support
contact@buildmetric.org
Corrections, questions, feedback, press.
Advertising & Partnerships
ads@buildmetric.org
Sponsorships, media kit, brand enquiries.
- Response
- ≤ 48h
- Serving
- US · UK · AU
- Email Only
- No Phone
Introduction
How We Handle Enquiries
BuildMetric receives a few hundred messages a month — and every one of them is read by a member of our editorial or engineering team. That is a deliberate choice. We are not a faceless content farm, and we do not route enquiries into a chatbot that answers with generic boilerplate. If you take the time to write to us, we take the time to read what you wrote.
Most messages fall into one of four categories: corrections (you spotted an error in a calculator or guide), technical questions (you need clarification on a formula, unit conversion or code reference), advertising and partnership enquiries, and general feedback (you have a suggestion, a complaint or a compliment). Each is handled by a different person on the team, and each has a slightly different response rhythm — but all messages receive a reply within two business days, Monday through Friday, excluding public holidays in the US, UK and Australia.
To help us respond quickly and accurately, please include the following in your message where applicable: the URL of the page you are writing about; a screenshot or clear description of what you observed; what you expected to see instead; and, for corrections, any source references (code clauses, standard sections, manufacturer data, or published research). The more specific your message, the faster we can verify and act. A one-line message like "the calculator is wrong" takes far longer to resolve than "on the roof pitch calculator, entering rise 6 and run 12 returns 26.57 degrees, but I believe it should be 26.5651" — because the second message tells us exactly where to look and what comparison to make.
For calculator corrections, we aim to investigate within 48 hours, respond within two business days, and where warranted, publish a fix with a version note on the affected page. We log every reported issue in an internal tracker, and significant corrections are disclosed in the page's update history. For advertising enquiries, we will send you our current media kit, audience data and available placements — but note that we do not accept sponsored content that requires us to alter calculator formulas, editorial conclusions or rankings, and we do not run ads for products we believe are unsafe or misrepresented.
One important limitation: we cannot provide project-specific advice. If you write to us asking whether a particular pitch, beam size, foundation depth or material is appropriate for your project, we will not be able to answer — that decision must be made by a licensed professional who has seen the site and reviewed the drawings. We are happy to explain the underlying formula, point you to the relevant code section, or clarify how our calculator works, but we cannot substitute for the judgement of an engineer of record.
Finally, a note on privacy. Email correspondence with BuildMetric is treated as confidential within our team. We do not sell, rent or share your email address or message contents with third parties, and we do not add correspondents to marketing lists unless they explicitly opt in. Messages may be retained internally for editorial and audit purposes (for example, to log a correction and its resolution), and full details of how we handle personal data are set out in our Privacy Policy. If you would prefer your message not be retained beyond the response, just say so in your email and we will accommodate it.
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Response Time
≤ 2 business days
Mon–Fri, excluding holidays
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Read By
A real person
Not an auto-responder
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Privacy
Confidential
Not sold or shared
Contact Options
Pick the Fastest Route for Your Enquiry
Different messages go to different people on our team. Choose the reason below to see the direct email address and the typical response window for that category.
Send Us a Message
All fields marked * are required. We reply within 2 business days.
Report a Correction
Spotted an error in a calculator or guide? Send the URL, what you saw, and what you expected.
contact@buildmetric.org
Technical Question
Need clarity on a formula, unit conversion or code reference? Ask the team — we'll point you to the source.
contact@buildmetric.org
Advertising & Partnerships
Sponsor placements, media kit, brand collaborations. We review every enquiry individually.
ads@buildmetric.org
General Feedback
Suggestions, complaints, compliments or press enquiries. All read, all replied to.
contact@buildmetric.org
No Project Advice
We cannot answer project-specific structural, safety or compliance questions. For those, please consult a licensed professional in your jurisdiction.
The Process
What Happens After You Write
No black box. Here is exactly what happens to your message from the moment it arrives to the moment it's resolved.
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1
Your message lands in our inbox
Within minutesEvery email to contact@buildmetric.org arrives in a shared inbox read by our editorial team. We triage each message by category — correction, technical, advertising, or general — and assign it to the person most qualified to respond.
- Automated acknowledgment sent (check spam if missing).
- Honeypot filter removes suspected spam automatically.
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2
A real team member reviews it
Within 48 hoursCorrections go to the engineering reviewer who owns that calculator. Technical questions go to the editor who wrote the surrounding guide. Advertising enquiries go to our partnerships lead. Where a fix is needed, we test the reported case against reference values before touching the published tool.
- Internal issue logged with timestamp and reporter details.
- Cross-checked against IRC / BS / AS editions as applicable.
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3
You get a reply and a resolution
Within 2 business daysYou receive a direct written response, including — where a fix is warranted — what changed, the version number, and the date of the update. Validated corrections appear in the page's version history, and where relevant we credit the reporter (with permission).
- Fix deployed with a visible version note on affected pages.
- No newsletter sign-up — your email stays with us only.
Response Time by Region
Our team spans three time zones. Most messages are answered by a reviewer in the region most relevant to your enquiry.
| Region | Typical | Extended |
|---|---|---|
|
United States
|
24 hours | ≤ 2 business days |
|
United Kingdom
|
24–36 hours | ≤ 2 business days |
|
Australia
|
24–48 hours | ≤ 2 business days |
|
Other regions
|
48–72 hours | ≤ 3 business days |
Response times are measured from receipt during business hours (Mon–Fri, 9am–6pm local) and exclude weekends and public holidays.
Our Editorial Standards
- ✓ No pay-for-review. Sponsorship and advertising never influence our written conclusions, formula selection or rankings.
- ✓ No project-specific advice. We explain the math and point to code; we don't certify individual projects.
- ✓ Publicly dated. Version numbers and update dates appear on every legal and calculator page.
- ✓ Reported fixes are logged. Every accepted correction is noted in the page's version history.
Full Disclosure
See our Disclaimer, Terms and Privacy Policy for the full framework.
Writing Tips
Common Enquiry Topics & Message Templates
The messages we can act on fastest follow a simple pattern: what you saw, what you expected, and where you saw it. Below are templates you can copy and adapt for the most common cases.
Template 01
Calculator Correction
Subject: Correction — [calculator name]
Page: [full URL]
Input: rise = X, run = Y
Saw: [result returned]
Expected: [result you expected]
Source: [code/standard/screenshot]
Concise, verifiable, and easy to reproduce. This format gets a fix faster than any other.
Template 02
Technical Question
Subject: Question — [topic]
Page: [URL of related guide]
Question: [specific question]
Context: [what you've already checked]
Code: [edition / clause if relevant]
The more context you give, the more specific our answer can be. Avoid open-ended "how do I…" questions without any detail.
Template 03
Advertising Enquiry
Subject: Advertising — [brand]
Brand: [company + URL]
Product: [what you sell]
Placements: [display / affiliate / other]
Budget: [rough range]
Timeline: [start date]
Please note: we don't accept sponsored content that requires us to alter formulas, conclusions or rankings.
Do This
- Include the exact URL of the page or calculator you're writing about.
- Describe inputs and expected output — a reproducible example saves a full round-trip.
- Attach a screenshot if the issue is visual or ambiguous.
- Cite your source — code clause, standard section, or manufacturer data.
- Say what you expected — a comparison makes the fix obvious.
Avoid This
- "The calculator is wrong" with no further detail — impossible for us to investigate.
- Project-specific "is this safe?" questions — we can't certify individual projects.
- Sending confidential drawings or client info — email is not a secure channel.
- Attaching very large files — link to cloud storage instead.
- Sending the same message multiple times — one clear email is enough.
Global Coverage
Regional Support & What We Can Help With
Our team spans three time zones. Whatever your question, someone on our side is awake — and we've outlined exactly what we can (and cannot) do for you below.
Coverage
Three Time Zones, One Team
United States
EST / PSTIRC/IBC-aware calculator review. Coverage: Mon–Fri, 9am–6pm ET
Typical reply: 24 hours
United Kingdom
GMT / BSTBS 5534 & Building Regulations context. Coverage: Mon–Fri, 9am–6pm GMT
Typical reply: 24–36 hours
Australia
AEST / AWSTAS 1684 & NCC alignment checks. Coverage: Mon–Fri, 9am–5pm AEST
Typical reply: 24–48 hours
Rest of World
OtherWe answer, but cannot provide local code guidance outside US/UK/AU.
Typical reply: 48–72 hours
Public holidays: Replies may be delayed on national holidays in the relevant region. We don't operate a 24/7 helpdesk.
Scope
What We Can & Cannot Help With
| ✓ | Topic | ✗ |
|---|---|---|
| Explaining a formula — how rise-over-run becomes an angle | ||
| Pointing to code references — IRC, BS, AS clause numbers | ||
| Correcting calculator bugs — with a reproducible example | ||
| Unit conversion — imperial vs metric, decimal rounding | ||
| Project-specific engineering — "is my beam / roof / slab safe?" | ||
| Building code approval — certification for permits | ||
| Quantity survey review — certified material takeoff |
If you need help with a project-specific decision, please contact a licensed engineer, architect or building surveyor in your jurisdiction. We cannot substitute for that role — see our Disclaimer for the full scope boundary.
Language of Correspondence
We correspond in English. Non-English messages are read and, where possible, routed to an appropriate team member — but response quality may be reduced. For technical matters involving code compliance, please use the exact clause number from the applicable standard.
Frequently Asked Questions
Common Questions About Contacting Us
Seven direct answers about response times, what we can and cannot help with, advertising, privacy and contributing to BuildMetric.
01 How quickly will BuildMetric respond to my message?
We aim to reply to every message within two business days (Monday–Friday, excluding public holidays). Typical response times are around 24 hours for US and UK enquiries, 24–48 hours for Australian enquiries, and 48–72 hours for other regions. Corrections to calculators are prioritised and usually reviewed within 48 hours. If you have not received a reply within three business days, please check your spam folder before resending.
02 Can BuildMetric give me advice about my specific construction project?
No. BuildMetric is a publisher of general construction information, not a consultancy. We cannot provide project-specific structural, safety, compliance or quantity surveying advice, and we cannot certify drawings, calculations or material takeoffs for permit applications. For any decision that affects the safety, compliance or buildability of your project, please engage a licensed engineer, architect, building surveyor or quantity surveyor in your jurisdiction who has reviewed the actual site and drawings.
03 What is the best way to report an error in a calculator?
Email contact@buildmetric.org with the subject "Correction — [calculator name]". Include the full page URL, the exact inputs you entered, the output you saw, the output you expected, and any source reference such as a code clause, standard section or manufacturer data. A reproducible example lets us verify and fix the issue much faster than a general report. Where a fix is warranted, we publish it with a visible version note and credit the reporter (with permission).
04 Do you have a phone number I can call?
No. BuildMetric operates entirely by email to keep responses documented, searchable and consistent across the US, UK and Australian teams. Email correspondence also protects the privacy of both parties and lets us attach screenshots, code references and version notes accurately. For urgent matters, mark your subject line with the word URGENT and we will triage it first.
05 How do I get in touch about advertising on BuildMetric?
Email ads@buildmetric.org with the subject "Advertising — [brand]". Please include your company and URL, the product or service you wish to promote, the placement type you're interested in (display, sponsored content, affiliate), a rough budget range and your intended start date. We will send our current media kit, audience data and available placements within two business days. Note: we do not accept sponsored content that requires us to alter calculator formulas, editorial conclusions or rankings.
06 Will my message or email address be shared with anyone?
No. Email correspondence with BuildMetric is treated as confidential within our editorial and engineering team. We do not sell, rent or share your email address or the contents of your message with third parties, and we do not add you to any marketing list unless you explicitly opt in. Messages may be retained internally for editorial and audit purposes — for example, to log a correction and its resolution — in line with our Privacy Policy. If you would prefer your message not be retained beyond the response, simply request this in your email.
07 Can I submit a guest article or contribute a guide to BuildMetric?
We occasionally accept guest contributions from practising professionals — engineers, surveyors, architects, licensed contractors — who can demonstrate verifiable credentials and relevant field experience. We do not accept paid placements, sponsored "guest posts" or SEO link-insertion offers, and we do not publish content written by AI without a named human reviewer. If you believe you have a contribution that meets our standards, email contact@buildmetric.org with your credentials, a short writing sample and a proposed topic. We respond to accepted pitches only.
Still have a question?
Email contact@buildmetric.org — every message is read by a real person, and we reply within two business days.